Wizkids Miniatures - Quality Control issues and their status

[Mini.Masters]

I just had two minis come without heads, from a Descent Into Avernus brick.

They were uncommons (the Babau, #14, and the Spined Devil, #15), but I thought it was bizarre that they were back-to-back in the numbering, and also the ones that have common variants. The brick included normal common variants for both.

Have any of you experienced this issue?

This will be my first time dealing with Wizkids' Customer Service. I've had misprints in the past, but I've always just worked around them or touched up the mini myself. It's hard to do that when the mini is missing its full head.

Hey Daedalus,

Wizkids customer service is really good, I buy a case for every set they release and every few cases theres a miniature that glue wont even fix because missing parts etc, they normally just ask me for photos and I normally send a picture of the case batch number for them incase it was a known issue and then they will send you the replacement miniature, its a long process but you will get your mini and I have never been asked to send one back or destroy it, but in my opinion if its missing parts its already destroyed,

Hope this helped cheers,

[Daedalus]

Many thanks to all who responded - I appreciate it!

[KingOfVrock]

Hey Daedalus,

Wizkids customer service is really good, I buy a case for every set they release and every few cases theres a miniature that glue wont even fix because missing parts etc, they normally just ask me for photos and I normally send a picture of the case batch number for them incase it was a known issue and then they will send you the replacement miniature, its a long process but you will get your mini and I have never been asked to send one back or destroy it, but in my opinion if its missing parts its already destroyed,

Hope this helped cheers,

Who do you normally get in customer service? I've pushed back hard on sending them back and I continue to get denied. Maybe you are outside of the US?

[BBShockwave]

I wrote to them directly at wkreplacements@necaonline.com.
But you can request a replacement directly here: https://win.wizkids.com/replacements/index.php - You need to sign up first. Keep in mind, not all items are present here though. I had to email them when the item in question was not selectable, and they added it eventually.
And yes, I live in Hungary.

I just had two minis come without heads, from a Descent Into Avernus brick.

They were uncommons (the Babau, #14, and the Spined Devil, #15), but I thought it was bizarre that they were back-to-back in the numbering, and also the ones that have common variants. The brick included normal common variants for both.

Have any of you experienced this issue?

This will be my first time dealing with Wizkids' Customer Service. I've had misprints in the past, but I've always just worked around them or touched up the mini myself. It's hard to do that when the mini is missing its full head.

My Seas & Shores case had 3 headless minis, though 1 had the head, it just fell off.
Wizkids replaced both, thankfully, as one of these was a Rare.

[Mini.Masters]

Hey Daedalus,

Wizkids customer service is really good, I buy a case for every set they release and every few cases theres a miniature that glue wont even fix because missing parts etc, they normally just ask me for photos and I normally send a picture of the case batch number for them incase it was a known issue and then they will send you the replacement miniature, its a long process but you will get your mini and I have never been asked to send one back or destroy it, but in my opinion if its missing parts its already destroyed,

Hope this helped cheers,

Who do you normally get in customer service? I've pushed back hard on sending them back and I continue to get denied. Maybe you are outside of the US?

I live in canada so that might be the reason, and I’ve always kept incase they want the broken mini back, but they never ask i just send photos and batch number of case, and the issue and they normally just reply with whats your address and then thats pretty much it

[Daedalus]

I had a second occurrence this month, much more bizarre than the first one:

I purchased the Goblin Camp Bundle from Wizkids, which includes, besides the Goblin Camp, some markers for the core books, some 2D minis, and a crystal dragon wyrmling promo miniature.

It arrived yesterday... without the Goblin Camp! The entire box was missing. It was amusing, to say the least.

[s4145]

This is a very disappointing message, so please ignore it if you don't want to see it.


Today, I saw the actual situation of the 50th anniversary products, and the details are still below 1K. This is not an issue of painting technique, but a significant problem with the product itself.

I have decided to give this up and wait for the Return of the Dragons. If the Return of the Dragons is still this bad, then I should be grateful that I graduated. (Maybe I’m looking forward to the new artistic dragons of 6e.)

People might think this is normal for miniature products, since the figures are so small, but their monsters are quite large. Of course, this might be a cost consideration. Even though Wizkids has achieved a certain standard with their finished products at public exhibitions, what we receive is frustrating and still super poor.

I don’t mind spending more money on nice miniatures and model toys, but I don’t want to end up thinking that I bought garbage.

[berk the black]

…
Today, I saw the actual situation of the 50th anniversary products, and the details are still below 1K. This is not an issue of painting technique, but a significant problem with the product itself.
…

I’m afraid I don’t know what “below 1K” means. Is that a resolution rating?

[s4145]

…
Today, I saw the actual situation of the 50th anniversary products, and the details are still below 1K. This is not an issue of painting technique, but a significant problem with the product itself.
…

I’m afraid I don’t know what “below 1K” means. Is that a resolution rating?

yes

[BBShockwave]

I dunno. From what I seen from unboxing videos, the quality is same as in previous sets, and I am fine with that. Nothing noticeably badly painted.