Wizkids Miniatures - Quality Control issues and their status

[Kualan]

Seems there's more than one possible email avenue. I recently used the customerservice@wizkids.com email address to arrange a replacement of a Trials of Tempus mini because that product isn't on the replacements site yet. I got a reasonably quick response and a promise that the mini in question was getting sent out to me.

[Kelfecil]

When I contact that support email, I usually get a reasonably quick response, even if I don't like what they've written most of the time...have you tried emailing them recently and they have just ignored it?

wkreplacements@necaonline.com

I sent a couple more e-mails to the addresses you all wrote down here. I'll let ya know in a couple of days if I had any luck.

I still have receipts and everything from the whole thing, so I just attach those and ask for an update.

[C4bal]

customerservice@wizkids.com

David T and Satriani are great, they never let me down!

[BBShockwave]

Did you write them more emails?
Also, strange that they requested you to send it back. I was never required to, they were fine with the photos.

I honestly don't even know where or who I should be e-mailing at this point. It's so frustratingly confusing and convoluted that it feels like they've done their best to hide any semblance of "customer support" behind websites with form after form.

We followed every step to the letter and sent the dragon out with express mail to make sure it arrives (cuz it just felt bad for our first ever mini to be like that...) and here we are now.

If you have any suggestions, please fire away.

I always contact them at this mail address: wkreplacements@necaonline.com
That's their replacement department, directly.
Last few times, they were very helpful in adding the Seas & Shores set on the replacement request website, as it was not yet there when I got my case.