Wizkids Miniatures - Quality Control issues and their status

[KingOfVrock]

Thanks everyone I emailed them I’m sure they get alot of request so might be a bit for a response I will keep you all posted thanks again

I emailed them about armies of the dead last week and still radio silence so be prepared to wait...

Where are you guys emailing them directly?

Not that I've gotten a response...

WizKids Replacements <wkreplacements@necaonline.com>

They have responded in the past, and sometimes rather quickly.

I’ve never gotten a reply from that email – I just contact the generic one

Weird. Maybe that's the problem with the unresponsiveness.

I looked back and had a back and forth with them through this email in June.

[Kikoli]

I emailed them about armies of the dead last week and still radio silence so be prepared to wait...

Where are you guys emailing them directly?

Not that I've gotten a response...

WizKids Replacements <wkreplacements@necaonline.com>

They have responded in the past, and sometimes rather quickly.

I’ve never gotten a reply from that email – I just contact the generic one

Weird. Maybe that's the problem with the unresponsiveness.

I looked back and had a back and forth with them through this email in June.

I have gotten responses from that email. It can take some time however.

[BBShockwave]

I was handling a replacement request and found some change that I thought could impact others:

Replacement.jpg (55.49 KiB) Viewed 10816 times

Seems that Rare and above (so likely chase) rarity figures now have to be sent back for a replacement.
It has not been like this in the past, as I have had the Giant Seahorse (missing a head) replaced without needing to send it back.

[BBShockwave]

Wizkids works fast - I got my shipping notice about a day after I reported the headless Troll from QIS, and it has arrived in the country today. Had to pay about 2.5$ customs fees on it, but since shipping and everything was free, I am fine with that. And I can probably mod the headless one (fill the hole with green stuff, paint it red) to use it as a headless Troll who is fighting blind until his head grows back.

On the other hand, fellow hungarian collector has not yet managed to get his replacement - apparently, PFB DD is not listed on the replacement website at all (odd because sets before it, even H&M, are listed) - he would like a Dracolich replaced, as his arrived missing a wing, and the Giant Bat was broken off the base. He emailed them but has not heard back.