Wizkids Miniatures - Quality Control issues and their status

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tms2331
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Re: Wizkids Miniatures - Quality Control issues and their status

Post by tms2331 »

Kualan wrote: Wed Oct 30, 2024 12:16 pm
tms2331 wrote: Wed Oct 30, 2024 12:11 pm
Kualan wrote: Wed Oct 02, 2024 12:14 pm Seems there's more than one possible email avenue. I recently used the customerservice@wizkids.com email address to arrange a replacement of a Trials of Tempus mini because that product isn't on the replacements site yet. I got a reasonably quick response and a promise that the mini in question was getting sent out to me.
Who did you speak to about this? I am just contacting them myself about the exact same product, the gnome wizard in my ToT is missing an arm, and considering it’s unique to the box seems impossible to buy on its own. I’ve been asked to provide a WizKids order number… but I purchased the game from a local seller?
If you provide proof of purchase (i.e. a receipt from the retailer that you bought it from) that should be all they need.
Coming back to this, I provided them with the proof of purchase and photo of the mini. And I’ve heard not a peep since :cry: it’s frustrating as there’s no way to get the mini aside from the ToT set. I don’t want to buy another box just for one mini
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Kikoli
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Re: Wizkids Miniatures - Quality Control issues and their status

Post by Kikoli »

tms2331 wrote: Thu Nov 07, 2024 3:12 pm
Kualan wrote: Wed Oct 30, 2024 12:16 pm
tms2331 wrote: Wed Oct 30, 2024 12:11 pm
Kualan wrote: Wed Oct 02, 2024 12:14 pm Seems there's more than one possible email avenue. I recently used the customerservice@wizkids.com email address to arrange a replacement of a Trials of Tempus mini because that product isn't on the replacements site yet. I got a reasonably quick response and a promise that the mini in question was getting sent out to me.
Who did you speak to about this? I am just contacting them myself about the exact same product, the gnome wizard in my ToT is missing an arm, and considering it’s unique to the box seems impossible to buy on its own. I’ve been asked to provide a WizKids order number… but I purchased the game from a local seller?
If you provide proof of purchase (i.e. a receipt from the retailer that you bought it from) that should be all they need.
Coming back to this, I provided them with the proof of purchase and photo of the mini. And I’ve heard not a peep since :cry: it’s frustrating as there’s no way to get the mini aside from the ToT set. I don’t want to buy another box just for one mini
I submitted my original request in July about the faerie dragon and didn't hear a peep until now where I just got an email that something was on the way. That's roughly a... four month wait?
My Aspect of Tiamat was almost two years, but there was a massive change over at the company and the request getting lost between replacements and the warehouse there, so I imagine that is a bit more or an outlier.

Give it a few months and relax a bit. If you haven't heard anything after about... six months, I'd say email their customer service line directly for a follow up.
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