Coming back to this, I provided them with the proof of purchase and photo of the mini. And I’ve heard not a peep since it’s frustrating as there’s no way to get the mini aside from the ToT set. I don’t want to buy another box just for one miniKualan wrote: ↑Wed Oct 30, 2024 12:16 pmIf you provide proof of purchase (i.e. a receipt from the retailer that you bought it from) that should be all they need.tms2331 wrote: ↑Wed Oct 30, 2024 12:11 pmWho did you speak to about this? I am just contacting them myself about the exact same product, the gnome wizard in my ToT is missing an arm, and considering it’s unique to the box seems impossible to buy on its own. I’ve been asked to provide a WizKids order number… but I purchased the game from a local seller?Kualan wrote: ↑Wed Oct 02, 2024 12:14 pm Seems there's more than one possible email avenue. I recently used the customerservice@wizkids.com email address to arrange a replacement of a Trials of Tempus mini because that product isn't on the replacements site yet. I got a reasonably quick response and a promise that the mini in question was getting sent out to me.
Wizkids Miniatures - Quality Control issues and their status
Re: Wizkids Miniatures - Quality Control issues and their status
Mini collector and amateur painter
Re: Wizkids Miniatures - Quality Control issues and their status
I submitted my original request in July about the faerie dragon and didn't hear a peep until now where I just got an email that something was on the way. That's roughly a... four month wait?tms2331 wrote: ↑Thu Nov 07, 2024 3:12 pmComing back to this, I provided them with the proof of purchase and photo of the mini. And I’ve heard not a peep since it’s frustrating as there’s no way to get the mini aside from the ToT set. I don’t want to buy another box just for one miniKualan wrote: ↑Wed Oct 30, 2024 12:16 pmIf you provide proof of purchase (i.e. a receipt from the retailer that you bought it from) that should be all they need.tms2331 wrote: ↑Wed Oct 30, 2024 12:11 pmWho did you speak to about this? I am just contacting them myself about the exact same product, the gnome wizard in my ToT is missing an arm, and considering it’s unique to the box seems impossible to buy on its own. I’ve been asked to provide a WizKids order number… but I purchased the game from a local seller?Kualan wrote: ↑Wed Oct 02, 2024 12:14 pm Seems there's more than one possible email avenue. I recently used the customerservice@wizkids.com email address to arrange a replacement of a Trials of Tempus mini because that product isn't on the replacements site yet. I got a reasonably quick response and a promise that the mini in question was getting sent out to me.
My Aspect of Tiamat was almost two years, but there was a massive change over at the company and the request getting lost between replacements and the warehouse there, so I imagine that is a bit more or an outlier.
Give it a few months and relax a bit. If you haven't heard anything after about... six months, I'd say email their customer service line directly for a follow up.
Claugiyliamatar: "Ah, but yes little heroes, if I wanted you dead, I'd be chewing on you right now. Now play nice, listen closely and I might even help you 'save the world' from the giant menace..."
Re: Wizkids Miniatures - Quality Control issues and their status
Was that necessary? I’m allowed to be frustrated when I got an initial response straight away and then nothing after a week. Also I’m not submitting requests, I’m emailing their customer service directly and they have responded with 24 hours previously. The ToT isn’t on the WizKids replacement page. Also this isn’t a mini simply being slightly bent on a flight stand or misaligned on a base, he’s literally missing an arm
Mini collector and amateur painter
Re: Wizkids Miniatures - Quality Control issues and their status
My replacement faerie dragon finally arrived two days ago.
Claugiyliamatar: "Ah, but yes little heroes, if I wanted you dead, I'd be chewing on you right now. Now play nice, listen closely and I might even help you 'save the world' from the giant menace..."
- BBShockwave
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Re: Wizkids Miniatures - Quality Control issues and their status
Nice, so the old one was a bit uneven on the peg? I get it why you would not try to remove and re-glue it, those things are fragile.
Btw, odd, yours looks like the wings are almost the same color as the body. On mine, they are the same color as the horns, much darker violet blue.
Btw, odd, yours looks like the wings are almost the same color as the body. On mine, they are the same color as the horns, much darker violet blue.
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- berk the black
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Re: Wizkids Miniatures - Quality Control issues and their status
I would probably have heated it up until the whole mini was warm and then tried to pull it off. After pulling so many minis off of their bases, I’ve gotten a little bolder with these things. It’s all going to come down to how much glue was used to secure it, which can vary even from piece to piece of the sam mini sculpt.BBShockwave wrote: ↑Thu Nov 21, 2024 2:07 am Nice, so the old one was a bit uneven on the peg? I get it why you would not try to remove and re-glue it, those things are fragile.
Btw, odd, yours looks like the wings are almost the same color as the body. On mine, they are the same color as the horns, much darker violet blue.
Disclamer: I prefer black bases, and as such have painted many clear bases black. Pictures of my collection will reflect this, varying from the original way the mini was produced.