Wizkids Miniatures - Quality Control issues and their status

[tms2331]

Seems there's more than one possible email avenue. I recently used the customerservice@wizkids.com email address to arrange a replacement of a Trials of Tempus mini because that product isn't on the replacements site yet. I got a reasonably quick response and a promise that the mini in question was getting sent out to me.

Who did you speak to about this? I am just contacting them myself about the exact same product, the gnome wizard in my ToT is missing an arm, and considering it’s unique to the box seems impossible to buy on its own. I’ve been asked to provide a WizKids order number… but I purchased the game from a local seller?

If you provide proof of purchase (i.e. a receipt from the retailer that you bought it from) that should be all they need.

Coming back to this, I provided them with the proof of purchase and photo of the mini. And I’ve heard not a peep since it’s frustrating as there’s no way to get the mini aside from the ToT set. I don’t want to buy another box just for one mini

[Kikoli]

Seems there's more than one possible email avenue. I recently used the customerservice@wizkids.com email address to arrange a replacement of a Trials of Tempus mini because that product isn't on the replacements site yet. I got a reasonably quick response and a promise that the mini in question was getting sent out to me.

Who did you speak to about this? I am just contacting them myself about the exact same product, the gnome wizard in my ToT is missing an arm, and considering it’s unique to the box seems impossible to buy on its own. I’ve been asked to provide a WizKids order number… but I purchased the game from a local seller?

If you provide proof of purchase (i.e. a receipt from the retailer that you bought it from) that should be all they need.

Coming back to this, I provided them with the proof of purchase and photo of the mini. And I’ve heard not a peep since it’s frustrating as there’s no way to get the mini aside from the ToT set. I don’t want to buy another box just for one mini

I submitted my original request in July about the faerie dragon and didn't hear a peep until now where I just got an email that something was on the way. That's roughly a... four month wait?
My Aspect of Tiamat was almost two years, but there was a massive change over at the company and the request getting lost between replacements and the warehouse there, so I imagine that is a bit more or an outlier.

Give it a few months and relax a bit. If you haven't heard anything after about... six months, I'd say email their customer service line directly for a follow up.

[tms2331]

…and relax a bit.

Was that necessary? I’m allowed to be frustrated when I got an initial response straight away and then nothing after a week. Also I’m not submitting requests, I’m emailing their customer service directly and they have responded with 24 hours previously. The ToT isn’t on the WizKids replacement page. Also this isn’t a mini simply being slightly bent on a flight stand or misaligned on a base, he’s literally missing an arm

[Kikoli]

My replacement faerie dragon finally arrived two days ago.

faeriedragons.jpg (29.35 KiB) Viewed 663 times

[BBShockwave]

Nice, so the old one was a bit uneven on the peg? I get it why you would not try to remove and re-glue it, those things are fragile.
Btw, odd, yours looks like the wings are almost the same color as the body. On mine, they are the same color as the horns, much darker violet blue.

[berk the black]

Nice, so the old one was a bit uneven on the peg? I get it why you would not try to remove and re-glue it, those things are fragile.
Btw, odd, yours looks like the wings are almost the same color as the body. On mine, they are the same color as the horns, much darker violet blue.

I would probably have heated it up until the whole mini was warm and then tried to pull it off. After pulling so many minis off of their bases, I’ve gotten a little bolder with these things. It’s all going to come down to how much glue was used to secure it, which can vary even from piece to piece of the sam mini sculpt.