Coming back to this, I provided them with the proof of purchase and photo of the mini. And I’ve heard not a peep since it’s frustrating as there’s no way to get the mini aside from the ToT set. I don’t want to buy another box just for one miniKualan wrote: ↑Wed Oct 30, 2024 12:16 pmIf you provide proof of purchase (i.e. a receipt from the retailer that you bought it from) that should be all they need.tms2331 wrote: ↑Wed Oct 30, 2024 12:11 pmWho did you speak to about this? I am just contacting them myself about the exact same product, the gnome wizard in my ToT is missing an arm, and considering it’s unique to the box seems impossible to buy on its own. I’ve been asked to provide a WizKids order number… but I purchased the game from a local seller?Kualan wrote: ↑Wed Oct 02, 2024 12:14 pm Seems there's more than one possible email avenue. I recently used the customerservice@wizkids.com email address to arrange a replacement of a Trials of Tempus mini because that product isn't on the replacements site yet. I got a reasonably quick response and a promise that the mini in question was getting sent out to me.
Wizkids Miniatures - Quality Control issues and their status
Re: Wizkids Miniatures - Quality Control issues and their status
Mini collector and painter
Re: Wizkids Miniatures - Quality Control issues and their status
I submitted my original request in July about the faerie dragon and didn't hear a peep until now where I just got an email that something was on the way. That's roughly a... four month wait?tms2331 wrote: ↑Thu Nov 07, 2024 3:12 pmComing back to this, I provided them with the proof of purchase and photo of the mini. And I’ve heard not a peep since it’s frustrating as there’s no way to get the mini aside from the ToT set. I don’t want to buy another box just for one miniKualan wrote: ↑Wed Oct 30, 2024 12:16 pmIf you provide proof of purchase (i.e. a receipt from the retailer that you bought it from) that should be all they need.tms2331 wrote: ↑Wed Oct 30, 2024 12:11 pmWho did you speak to about this? I am just contacting them myself about the exact same product, the gnome wizard in my ToT is missing an arm, and considering it’s unique to the box seems impossible to buy on its own. I’ve been asked to provide a WizKids order number… but I purchased the game from a local seller?Kualan wrote: ↑Wed Oct 02, 2024 12:14 pm Seems there's more than one possible email avenue. I recently used the customerservice@wizkids.com email address to arrange a replacement of a Trials of Tempus mini because that product isn't on the replacements site yet. I got a reasonably quick response and a promise that the mini in question was getting sent out to me.
My Aspect of Tiamat was almost two years, but there was a massive change over at the company and the request getting lost between replacements and the warehouse there, so I imagine that is a bit more or an outlier.
Give it a few months and relax a bit. If you haven't heard anything after about... six months, I'd say email their customer service line directly for a follow up.
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