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Re: Wizkids Miniatures - Quality Control issues and their status

Posted: Tue Jun 04, 2024 3:15 pm
by BBShockwave
Imbalance wrote: Tue Jun 04, 2024 8:59 am
BBShockwave wrote: Wed Apr 24, 2024 6:22 am Guess I will have to use the Wizkids replacement site again, problem is, there are no Promo miniatures listed there...

2024-04-23 - D&D Baitir Goblin Stack - Young Gold Dragon promos 03.jpg
My Batiri Goblin Stack arrived with the middle Goblin being armless and spearless...
Reach out to them, BB. I don't think it could hurt to ask. It seems the new guy is really trying to get things up to speed.

I actually kept forgetting about this claim that I filed over a year ago, but finally sent a followup email this week. I received a reply within hours. I'm astonished. Only the legendary Rose from WK's early days was so responsive. And, after an exchange this morning, he says he'll have my replacement in the mail this week. After the way things have been with their CS for the last...15+ years, I'm hesitant to believe it, but the speed of communication alone is such a vast and hopeful improvement.

This is the kind of service that will get me to quit griping about Wizkids' bloated SRP's.
Wow, took you a year to get a response? Harsh! But at least they are finally replacing it!

Re: Wizkids Miniatures - Quality Control issues and their status

Posted: Tue Jun 04, 2024 4:00 pm
by Kikoli
Huh, the revival of this topic just reminded me I hadn't heard any thing about my Aspect of Tiamat replacement.

I was told a week or two but I think it's been closer to three months now. I better get on to emailing them again.

Edit: Actually closer to four months.

Re: Wizkids Miniatures - Quality Control issues and their status

Posted: Wed Jun 05, 2024 1:44 am
by BBShockwave
I wrote to the address MiniatureMarket gave me the last time, hope I see some response soon.

Re: Wizkids Miniatures - Quality Control issues and their status

Posted: Thu Jun 06, 2024 2:43 pm
by Kikoli
Yes, I emailed back tot hat and they responded within a day.

Seems the request for my replacement slipped through the cracks and they've shot off another request to get it replaced.

Will update once I hear more.

Re: Wizkids Miniatures - Quality Control issues and their status

Posted: Tue Jun 11, 2024 7:38 am
by Imbalance
They finally came through. No joke, this guy was swaddled in the most bubble wrap I've ever seen for a single mini.
Resolar.jpg
Resolar.jpg (1.37 MiB) Viewed 277 times
No broken spikes = happy Imbalance.

Re: Wizkids Miniatures - Quality Control issues and their status

Posted: Wed Jun 12, 2024 2:14 am
by BBShockwave
He needs the bubble wrap, I just stored mine away and I also wrapped him up tight! My friend who shipped him to me did not do so, and several spikes broke off... luckily was able to glue most of them back.

Wizkids replied back to me, apologizing for the delay. The Batiri Battle Stack was a limited stock item so they asked for my understanding until they can locate some leftover stock and send a replacement. Fingers crossed it succeeds!

Re: Wizkids Miniatures - Quality Control issues and their status

Posted: Wed Jun 12, 2024 12:19 pm
by Kelfecil
I sent a box with a beheaded Shadow Gold Dragon (Rage of Demons set) about a month ago and still haven't received any updates. Should I do something about it you think?

I honestly do not expect much other than having lost my money on sending it out for a replacement (since sending from Europe means it'll take forever to arrive), but I figured could be well worth a try.

Re: Wizkids Miniatures - Quality Control issues and their status

Posted: Wed Jun 12, 2024 1:07 pm
by Imbalance
It'd be worth sending an email with your request number. That one being old stock might be harder for them to replace.

Re: Wizkids Miniatures - Quality Control issues and their status

Posted: Wed Jun 12, 2024 2:29 pm
by BBShockwave
Kelfecil wrote: Wed Jun 12, 2024 12:19 pm I sent a box with a beheaded Shadow Gold Dragon (Rage of Demons set) about a month ago and still haven't received any updates. Should I do something about it you think?

I honestly do not expect much other than having lost my money on sending it out for a replacement (since sending from Europe means it'll take forever to arrive), but I figured could be well worth a try.
Did you contact them beforehand? Did they ask you to send back the mini? For me, in both of my replacement cases with Wizkids, and my other one with Thiemtwork, I never had to send back the damaged mini, a photo was all the proof they needed.

Re: Wizkids Miniatures - Quality Control issues and their status

Posted: Wed Jun 12, 2024 4:42 pm
by Kikoli
Just got an email that my Aspect of Tiamat replacement has been shipped.

Been almost two years, but glad I finally have the replacement coming.

Re: Wizkids Miniatures - Quality Control issues and their status

Posted: Wed Jun 12, 2024 4:43 pm
by Mattnuke
Kikoli wrote: Wed Jun 12, 2024 4:42 pm Just got an email that my Aspect of Tiamat replacement has been shipped.

Been almost two years, but glad I finally have the replacement coming.
That’s just unacceptable by any metric. I’d be asking for a full refund, along with my miniature.

Re: Wizkids Miniatures - Quality Control issues and their status

Posted: Wed Jun 12, 2024 4:52 pm
by Kikoli
Mattnuke wrote: Wed Jun 12, 2024 4:43 pm
Kikoli wrote: Wed Jun 12, 2024 4:42 pm Just got an email that my Aspect of Tiamat replacement has been shipped.

Been almost two years, but glad I finally have the replacement coming.
That’s just unacceptable by any metric. I’d be asking for a full refund, along with my miniature.
I'll give them a pass this instance on two factors from what they told me; the entire replacement department about the time I submited the original request was replaced (ironically) and the previous team left all the previous stuff in shambles, so the current team has been doing their best to try and fix the issues.
Then the original request at the start of the year was lost somewhere in transistion, so both teams believed it had been done, when it hadn't actually.

Also, it was bought from Miniature Market back then, so any refund would have to have gone through them, not Wizkids.

Sure, the time frame was frustrating, but having worked in retail and seeing how these things can just fall apart like that, I am willing to give them a bit of a pass given circumstances in this situation.

In any other normal case though, probably not.

Re: Wizkids Miniatures - Quality Control issues and their status

Posted: Wed Jun 12, 2024 5:48 pm
by Kelfecil
BBShockwave wrote: Wed Jun 12, 2024 2:29 pm
Kelfecil wrote: Wed Jun 12, 2024 12:19 pm I sent a box with a beheaded Shadow Gold Dragon (Rage of Demons set) about a month ago and still haven't received any updates. Should I do something about it you think?

I honestly do not expect much other than having lost my money on sending it out for a replacement (since sending from Europe means it'll take forever to arrive), but I figured could be well worth a try.
Did you contact them beforehand? Did they ask you to send back the mini? For me, in both of my replacement cases with Wizkids, and my other one with Thiemtwork, I never had to send back the damaged mini, a photo was all the proof they needed.
The instructions mentioned that we have to send it back, so we did :(

Re: Wizkids Miniatures - Quality Control issues and their status

Posted: Wed Jun 12, 2024 6:34 pm
by Kikoli
Kelfecil wrote: Wed Jun 12, 2024 5:48 pm
BBShockwave wrote: Wed Jun 12, 2024 2:29 pm
Kelfecil wrote: Wed Jun 12, 2024 12:19 pm I sent a box with a beheaded Shadow Gold Dragon (Rage of Demons set) about a month ago and still haven't received any updates. Should I do something about it you think?

I honestly do not expect much other than having lost my money on sending it out for a replacement (since sending from Europe means it'll take forever to arrive), but I figured could be well worth a try.
Did you contact them beforehand? Did they ask you to send back the mini? For me, in both of my replacement cases with Wizkids, and my other one with Thiemtwork, I never had to send back the damaged mini, a photo was all the proof they needed.
The instructions mentioned that we have to send it back, so we did :(
If you followed the instructions on the website's automated replacement details, then you just gotta wait a bit, but you should be fine.

If you hear nothing after a few months, give them a poke then.

Re: Wizkids Miniatures - Quality Control issues and their status

Posted: Sat Jun 15, 2024 6:00 am
by BBShockwave
Kelfecil wrote: Wed Jun 12, 2024 5:48 pm
BBShockwave wrote: Wed Jun 12, 2024 2:29 pm
Kelfecil wrote: Wed Jun 12, 2024 12:19 pm I sent a box with a beheaded Shadow Gold Dragon (Rage of Demons set) about a month ago and still haven't received any updates. Should I do something about it you think?

I honestly do not expect much other than having lost my money on sending it out for a replacement (since sending from Europe means it'll take forever to arrive), but I figured could be well worth a try.
Did you contact them beforehand? Did they ask you to send back the mini? For me, in both of my replacement cases with Wizkids, and my other one with Thiemtwork, I never had to send back the damaged mini, a photo was all the proof they needed.
The instructions mentioned that we have to send it back, so we did :(
Huh, interesting. In none of my cases was I asked to send it back.